Thriving in Change

IÐAN Education Centre is a participant in the MCEU development project (Upskilling the EU Hospitality Industry with Portable Micro-Credentials) along with eight other parties. The project is funded by the KA2 – Erasmus+ grant programme of the European Union and aims to develop micro-learning and issue micro-credentials in order to support continuing education and upskilling of employees in the hotel and restaurant sector. The project places special emphasis on education related to the green and digital transition.

On Tuesday, 29 April, an online roundtable discussion was held where, among other things, the main findings of an extensive survey conducted in connection with the project were discussed. The survey covered over 3,800 professionals in the tourism industry in 31 countries and revealed, among other things, that basic skills, such as handling complaints, staff supervision, and quality control, are still a priority. However, digital skills and knowledge in the field of sustainability are underestimated by many professionals despite increased emphasis from employers. The roundtable discussion was well attended, and for those interested, it is possible to watch it in its entirety in the accompanying video. Here, we will briefly touch upon some of the main findings.

Main Findings

• Education must be adapted to the needs of the industry. Craig Thompson, CEO of THE-ICE, emphasised that education in tourism must evolve in line with changes in the industry. Pascaline Hazart from Accor Academy stressed the need for closer collaboration between universities and the industry to ensure that students graduate with relevant knowledge and skills.
  
• Sustainability and digital transformations are shaping how hotels and restaurants operate today. John Lohr from Dusit Thani College described successful projects related to sustainability that require staff participation. Pascaline Hazart emphasised making sustainability and digital skills interesting for staff.
• Krumma Jónsdóttir emphasised the importance of cultivating the right mindset alongside formal training. Emotional intelligence, adaptability, and leadership skills are essential for tourism professionals to thrive amidst change. Methods to promote lifelong learning include on-the-job micro-training, cross-disciplinary training, and recognition for participation in professional development.
  
• Micro-credentials have great potential for the tourism sector, but their implementation must be carefully managed. Micro-credentials must be designed to enhance formal education and on-the-job training. At the roundtable, Craig Thompson pointed out that micro-credentials must be user-centred and recognised by the industry. Gerard du Plessis emphasised their flexibility and the potential to update staff skills in smaller steps.

The MCEU roundtable discussion concluded with a clear message. Future success in tourism depends on a strong partnership between educational providers, professionals, and the industry. Robust continuing education, adaptability, and a willingness to embrace innovation are all factors that create a bright future.